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Customer Support Specialist - Remote from USA (Select States)

Aircall· Customer Experience
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Hybrid (USA (select states))$40k - $50kPermanent Full Time EmployeePosted 5mo ago

About the role

Remote customer support role focused on identifying, investigating, escalating, and advising customers to help them run their teams efficiently. Part of Aircall’s global support team with a remote-first setup in the USA.

Responsibilities

  • Impact: You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently

Qualifications

  • Experience in a SaaS B2B customer support role is a plus
  • Excellent written and verbal communication skills
  • Technical aptitude
  • Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
  • Ability to multi-task across different tools and platforms
  • Willingness to work with multiple teams in an international and multilingual remote/hybrid environment

Skills

Required:SaaS customer supportCommunicationTechnical aptitude

Benefits

  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching
  • Unlimited PTO — take the time you need to come to work feeling great
  • Wellness, internet, and childcare reimbursements
  • Generous parental leave policy
  • DE&I commitment and inclusive culture
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

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