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Strategy & Operations Intern — Office of the General Manager, Small Business

Aircall· Strategy & Operations – Office of the General Manager, Small Business
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ParisInternPosted 5mo ago

About the role

Strategy & Operations intern supporting the General Manager, Small Business to drive strategic initiatives and operational excellence within the business unit. Role offers exposure to executive decision-making, cross-functional projects, and end-to-end business processes at Aircall.

Responsibilities

  • Support the GM in defining quarterly and annual strategic priorities and OKRs
  • Conduct market research, competitive benchmarking, and financial modeling to inform major decisions
  • Build executive-ready written memos and recommendations related to hot topics
  • Track key KPIs, surface performance insights, and maintain business dashboards
  • Contribute to forecasting, workforce planning, and weekly business reviews
  • Lead or co-own cross-functional projects from scoping to execution (e.g., cost savings, GTM experiments, AI pilots, operational excellence initiatives)
  • Coordinate stakeholders, drive timelines, and ensure high-quality delivery
  • Prepare materials for leadership meetings and follow up on leadership action items
  • Act as a problem-solver to the GM on diverse business topics

Qualifications

  • Currently pursuing a Master degree in Business, Engineering, Economics, Data/Analytics or similar within a top tier university, business school, engineering school or equivalent
  • Strong analytical abilities; comfortable with Google Sheets (SQL/BI tools are a plus)
  • Excellent written and verbal communication; able to distill complex ideas into clear insights, slides, or narratives
  • Demonstrated ability to take ownership, work independently, and thrive in a fast-paced or ambiguous environment
  • Strong project management instincts: structured, organized, and reliable with follow-through
  • Entrepreneurial mindset: proactive, resourceful, curious, and eager to take ownership and solve problems
  • Previous internship experience in strategy consulting, finance, strategy, or high-growth startups is a plus (but not mandatory for outstanding candidates)

Skills

Required:Strategic planningMarket researchFinancial modelingCommunicationProject management

Benefits

  • Competitive salary package & benefits
  • Direct exposure to executive decision-making and high-stakes business operations
  • Hands-on experience managing strategic initiatives with real business impact
  • 360° view of how a General Manager runs a team, a P&L, and cross-functional processes
  • Strong mentorship and career development guidance
Last updated Jul 1, 2026. Interested? Apply on the company site.
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