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Strategic Account Manager

Block· 20405 S&M - Sales - Square Account Management
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Tampa, FL$135k - $202kfull-timePosted 5mo ago

About the role

Strategic Account Management role focused on managing and growing Square’s largest Food & Beverage sellers, engaging with business owners and C-level executives, and coordinating cross-functional teams to expand use-case adoption, negotiate terms, and provide white-glove service.

Responsibilities

  • Manage a book of 50 Strategic Food & Beverage Sellers
  • Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
  • Serve as the voice of the upmarket seller with Product Teams
  • Act as a consultant and partner to high value restaurant sellers to accomplish their goals
  • Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
  • Partner with Strategic Account Executives on high-growth deals
  • Negotiate pricing for use-case expansion and retention of your sellers
  • Provide white glove client service and troubleshooting to ensure resolution of seller issues
  • Inform operations and program design for this segment at scale
  • Conduct quarterly business reviews with various stakeholders

Qualifications

  • 5+ years of relevant Account Management experience
  • Experience Managing, retaining and growing a book of business $5M-$20M
  • Consistent over-performance on key sales or customer success metrics
  • Remarkable discovery skills with customers based in genuine curiosity about their business
  • A technical solutioning framework, including the ability to conduct requirements gathering
  • Proven experience managing multiple projects internally with engineering, product and finance teams
  • Contract and/or pricing negotiations experience with external senior stakeholders
  • Excellent written and verbal communication skills
  • Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
  • Restaurant experience and/or F&B Technology experience preferred

Skills

Required:Account ManagementSales negotiationsCross-functional coordination

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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