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Customer Value Lead

Omnea· Customer
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Hybrid (New York)$200k - $300kFull-timePosted 5mo ago

About the role

Omnea’s Customer Value Lead owns the relationship with customers across their lifecycle, focusing on delivering measurable value from day one to drive renewals, expansion, and upsell. The role is an early hire in a growing customer team, with a strong emphasis on expansion over purely retention and a direct impact on product feedback and commercial rhythms.

Responsibilities

  • Own a revenue number: carry an NRR quota across expansion and retention for an enterprise book, identify upsell opportunities, conduct executive-level commercial conversations, and own end-to-end renewals.
  • Build relationships from procurement managers to CFOs, multi-thread across accounts, and become the go-to person when issues arise or when planning next steps.
  • Build the playbook from scratch: define commercial rhythms, norms, and processes in collaboration with implementation, product, and leadership to set standards as the function grows.
  • Shape what Omnea builds next: feed customer signals to Product and Revenue leadership, surface blockers to adoption, drivers of expansion, and where to invest.

Qualifications

  • 4-8 years of experience in a top-tier, fast-paced environment (startup, scale-up, VC, consulting, banking, or self-built)
  • Experience in commercial roles with six-figure ARR+ accounts, multi-stakeholder buying committees, and executive relationships
  • Ability to influence senior leadership (ideally up to CFOs, Legal, or Procurement)
  • Comfort with ambiguity and ability to build a playbook and processes iteratively
  • Ambitious, competitive, track record of high performance across domains (sales, academia, sports, or other)
  • Experience managing complex books of business and navigating complex organizations

Skills

Required:Executive relationship managementCommercial strategy and negotiationAccount leadership across complex organizationsPlaybook development

Benefits

  • Competitive geo-localised benefits (UK and US benefit packages linked in job posting)
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Omnea

Intelligent Procurement Orchestration

Omnea | Intelligent Procurement Orchestration

AIAutomationProcurementRisk ManagementSourcingheadline-ai-europe-100-2026system-builders
Company profileWebsite

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