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Customer Value Lead

Omnea· Customer
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Hybrid (London)Full-timePosted 5mo ago

About the role

Customer Value Lead responsible for managing the full lifecycle of strategic enterprise customers, driving measurable value from Omnea from day one and turning that value into renewals, expansion, and upsell. Early-hire role focusing on expansion, building relationships to CFO level, and shaping the commercial playbook and product feedback.

Responsibilities

  • Own a revenue number: carry an NRR quota covering expansion and retention across the enterprise book, including upsell opportunities and end-to-end renewal.
  • Build relationships from procurement managers to CFOs, multi-thread across accounts to build trust with multiple stakeholders.
  • Build the playbook from scratch: define commercial rhythms, norms, and processes with implementation, product, and leadership to scale the function.
  • Shape what Omnea builds next: feed customer signals to Product and Revenue leadership to address blockers to adoption and opportunities for expansion.

Qualifications

  • 4-8 years of experience in a top-tier, fast-paced environment (startup, scale-up, VC, consulting, banking, or equivalent).
  • Experience in commercial roles with six-figure ARR+ accounts, multi-stakeholder buying committees, and executive relationships.
  • Ability to engage senior leadership up to CFOs, Legal, or Procurement.
  • Comfort with ambiguity and building playbooks iteratively; strong organizational skills to manage a complex book of business.
  • Ambitious, competitive, and track record of high performance in sales, academia, sport, or other activities; ownership mindset.

Skills

Required:Relationship building with senior stakeholdersExecutive-level communications

Benefits

  • Competitive geo-localised benefits; UK and US packages available (see UK Benefits Package and US Benefits Package links).
  • In-person collaboration Tuesdays, Wednesdays, and Thursdays at offices (hybrid work arrangement).
  • Opportunity to be part of building something impressive with a growth-focused culture.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Omnea

Intelligent Procurement Orchestration

Omnea | Intelligent Procurement Orchestration

AIAutomationProcurementRisk ManagementSourcingheadline-ai-europe-100-2026system-builders
Company profileWebsite

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