Director of Product Design
About the role
Director of Product Design leading design across Payments at Monzo, partnering with senior leaders to shape strategy, build and grow a high-performing design team, and raise design quality and impact across the organisation.
Responsibilities
- Setting the strategic direction and design vision for your area, inspiring teams to think bigger and bolder, whilst aligning with Monzo goals and mission.
- Partnering with the leadership team for your area to define priorities, shape roadmaps, and turn strategy into impactful execution.
- Building and nurturing a high-performing design team - investing in their growth, wellbeing, and long-term success.
- Maintaining an exceptional quality bar across all design work through clear feedback and coaching, helping designers and teams consistently deliver best-in-class experiences.
- Creating an environment where feedback is open, craft is celebrated, and design quality continues to evolve across the organisation.
- Acting as a champion for design at Monzo, influencing how design thinking shapes our products and culture.
Qualifications
- Led design strategy and vision across complex product areas, delivering meaningful customer and business impact.
- Comfortable operating at multiple altitudes, from long-term direction to execution.
- Built and led high-performing design teams, fostering growth and meaningful impact.
- Strong partnerships across Product, Engineering, Research and Commercial, with ability to influence senior stakeholders.
- Clear point of view on product design with emphasis on quality, systems thinking, and customer experience.
- Ability to scale design influence across an organisation, shaping product direction, ways of working, and culture beyond the immediate team.
Skills
Benefits
- £140,000 - £165,000 + Equity + Benefits
- We’ll help you relocate to the UK
- We can sponsor your visa
- This role can be based in our London office, but distributed working within the UK (with ad hoc meetings in London)
- Flexible working hours and trust-based work culture
- £1,000 annual learning budget for books, training, and conferences
- Full remote setup support, including equipment and workspace essentials

About Monzo Bank
A bank as smart as your phone.
YC has written a good overview of our business on their blog: https://blog.ycombinator.com/monzo-makes-money-work-for-everyone/ Our mission is to make money work for everyone. We are the UK's leading digital bank for individuals and businesses, reinventing the traditional banking industry one customer at a time. We're relentlessly mission driven and always put our customers first - from what products we chose to launch next to our transparency and use of simple language. With a Net Promoter Score of 70+, it shows. From our founding in 2015, we now have over 7 million customers in the UK (13% of UK adults) and are building out our team in the US. We've seen incredible organic growth, acquiring 150,000 customers / month in 2022, with 80% of this coming from word of mouth. Our weekly active user rate is ~60% and ~40% of our active users use us as their Main Bank account, showing that we are a product that is embedded in our users' daily lives. We've grown to ~2,450 staff (~400 of which make up the product/tech team), and are backed by YC, Stripe, Tencent, Mike Moritz, and others. Internally, we encourage an open, collaborative, and inclusive working environment - we were voted the #1 startup where people in the UK want to work for the second year running in 2022. We contribute to open source software, and we continually engage with our wonderful community. We're hiring talented, creative problem-solvers to help us build the bank of the future. Join us!
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