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Technical Support Engineer (L1/Frontline Support), EU

Databento· Engineering
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Hybrid (EU)$65k - $150kfull-timePosted 4mo ago

About the role

L1 frontline technical support role for Databento's EU-hours coverage, handling API usage, onboarding, authentication, integration, and billing inquiries, with escalation to senior teams as needed.

Responsibilities

  • Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
  • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
  • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
  • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

Qualifications

  • Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.

Skills

Required:API troubleshootingPython
Nice to have:Technical writingDevRel / community managementObservability / debugging toolsTroubleshooting tools

Benefits

  • health, dental, disability, and life insurance benefits
  • 401(k) matching for full-time employees
  • 100% remote work with pay in local currency
Last updated Oct 14, 2026. Interested? Apply on the company site.
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