← All roles

Technical Support Engineer (L1/Frontline Support), APAC

Databento· Engineering
Apply on company site
Hybrid (APAC region)$45k - $115kfull-timePosted 4mo ago

About the role

L1 frontline technical support role for APAC hours, handling API usage onboarding, authentication, integration, and billing inquiries, with escalation to L2/L3 as needed. Remote roles across APAC cities.

Responsibilities

  • Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
  • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
  • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
  • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

Qualifications

  • Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.

Skills

Required:PythonAPI usage and integration
Nice to have:Troubleshooting tools

Benefits

  • health, dental, disability, and life insurance benefits
  • 401(k) matching
  • 100% remote work with local currency pay
Last updated Oct 14, 2026. Interested? Apply on the company site.
Databento logo

About Databento

Market data APIs and solutions for every firm

Databento provides real-time and historical market data APIs. Access data for equities, futures, options, and more with one integration. Sign up for $125 in free credits.

market dataAPIsreal-time datahistorical dataequitiesfuturesoptions
Company profileWebsite

More open roles at Databento