Senior Technical Enablement Manager
Hybrid (Toronto)CA$120k - CA$150kFull-timePosted 4mo ago
About the role
Senior Technical Enablement Manager responsible for readiness and development experience for the Solutions Engineering organization, bridging pre-sales, product expertise, and learning design to improve technical win rates and deal velocity.
Responsibilities
- Own SE Onboarding & Ramp: Design and deliver a structured ramp program for new SEs including covering platform depth, demo certification, discovery methodology, and technical objection handling. Track ramp KPIs and iterate to accelerate time-to-readiness.
- Drive Ongoing Technical Readiness: Build and maintain a continuous learning program that keeps SEs sharp as the product evolves. Partner with Product and PMM to operationalize new releases, competitive shifts, and messaging updates into field-ready training.
- Build and Maintain SE Certifications: Own the SE certification framework including demo quality, technical discovery, and RFx readiness. Run bi-annual refreshes in partnership with SE leadership and use AI roleplay tools to scale practice and coaching.
- Enable Competitive & Vertical Depth: Develop programs that arm SEs with the technical differentiation, industry context, and ERP/integration knowledge (e.g. SAP) needed to win in enterprise deals.
- Leverage Data to Improve Performance: Use Gong call intelligence, competency assessments, and win/loss data to identify gaps in technical delivery, narrative quality, and demo effectiveness then build targeted interventions to close those gaps.
- Partner Cross-Functionally: Act as the connective tissue between SE leadership, PMM, Product, and RevOps to ensure SE enablement is tightly aligned with GTM strategy, product launches, and competitive priorities.
- Measure What Matters: Track leading indicators (demo certification pass rates, call quality scores, competitive win rates, early-stage conversion) and lagging indicators (win rate, deal velocity, ACV) to demonstrate enablement impact.
Qualifications
- 4–7+ years of experience in technical pre-sales enablement, solutions engineering, or a closely related GTM role in a high-growth SaaS environment
- Deep understanding of the SE function. You know how SEs think, how they prep for technical evaluations, and what separates great demos from average ones
- Proven experience building certification programs, technical learning journeys, and demo readiness frameworks
- Hands-on with tools like Gong, LMS platforms, and AI roleplay tools (e.g. LetterAI)
- Strong data orientation and comfortable pulling insights from call intelligence and performance data to inform program design
- Excellent communication, cross-functional influence, and project management skills
- High execution bar. You’ll ship programs, iterate fast, and build trust with technical teams.
Skills
Required:SE onboarding and ramp designTechnical learning program developmentCertification program managementData-driven enablement
Benefits
- Start-up equity
- Health, vision & dental coverage options
- Catered breakfast, lunch, & dinner
- Flexible PTO
- ClassPass membership
- Monthly commuter benefit
- Team building events & happy hours
- Home office stipend
- Phone/internet reimbursement
- Hybrid model + 5 flexible remote days per quarter
- Paid parental leave
- Employee Assistance Program (EAP)
- Unlimited AI token usage
Last updated Sep 30, 2026. Interested? Apply on the company site.
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