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Technical Support Engineer

Plaid· Product Support
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LondonFull-timePosted 4mo ago

About the role

Technical Support Engineers (TSEs) at Plaid join the Customer Support Team to help customers resolve complex integration issues, embedding with engineering teams to ensure products operate as expected and delivering world-class customer experiences.

Responsibilities

  • Interface with customers via Zendesk tickets
  • Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
  • Work on projects with other TSE’s to improve internal and external processes
  • Respond to 10+ customer tickets per day, meeting quality standards
  • Contribute to brainstorming and project execution (tooling, documentation, process improvements)
  • Assist GTM teams with customer escalations
  • Collaborate with EPD teams on issue resolution

Qualifications

  • 2+ years of experience in a customer-facing role
  • 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
  • Knowledge of ticketing systems and tools (e.g. Zendesk, Linear), and data visualizations (e.g. Databricks)
  • Preferred: 6+ months of experience supporting technical projects and/or process improvement
  • Genuine interest and passion for Support
  • Commitment to providing a world-class customer experience
  • Strong written and verbal communication
  • Self-starter mentality and ability to work independently
  • Effective time management and ability to balance multiple priorities

Skills

Required:REST APIsSQLCSS/HTMLJavaScript or PythonZendesk/Linear
Nice to have:Data visualizations (Databricks)

Benefits

  • Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).
  • Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Plaid

Enabling all companies to build fintech solutions

Plaid helps all companies build fintech solutions by making it easy, safe and reliable for people to connect their financial data to apps and services.

fintechbankingpaymentsfraudcreditopen financefinancial data
Company profileWebsite

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