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Executive Operations Leader

Plaid· People Team / Executive Assistant (EA)
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Hybrid (San Francisco, CA)$172.8k - $232.8kfull-timePosted 4d ago

About the role

Executive Assistant Team Lead at Plaid, leading a team of EAs that support C-suite executives, while directly supporting one C-Suite executive. Focus on establishing standards, scalable processes, leadership rhythms, onsite planning, and company events, with an emphasis on technology, AI, and automation to scale the function.

Responsibilities

  • Lead, coach, and develop a team of EAs through regular 1:1s, candid feedback, goal setting, and career development.
  • Provide direct support for one C-Suite Executive and back up coverage as needed.
  • Set the vision and operating standards for the EA program, including onboarding, role expectations, coverage, and ways of working.
  • Build scalable playbooks, templates, and repeatable approaches for leadership meetings, onsite planning, All Hands, company events, and other high-impact programs.
  • Foster a connected EA community through shared practices, knowledge sharing, and thoughtful coverage across the team.
  • Partner with executives and their EAs to understand priorities, calibrate support, and ensure the right level of coverage.
  • Own hiring for the EA team, including defining the bar, partnering with Recruiting, and onboarding new hires.
  • Identify and implement efficiencies through technology, AI, and automation to improve how the team works.
  • Serve as an escalation point and thought partner for complex, sensitive, or cross-functional situations.
  • Partner with the People Team on programs and initiatives involving executive and leadership support.

Qualifications

  • 8+ years of experience as an EA supporting C-suite executives in complex, fast-paced environments.
  • 3-5 years of experience leading, coaching, or managing EAs or administrative teams.
  • A track record of developing people, with the ability to give clear, direct feedback and help others grow.
  • Experience planning and running complex programs and events, such as leadership onsites, Board meetings, All Hands, and company events.
  • A strategic and operational mindset, with the ability to turn recurring work into scalable, repeatable systems.
  • Strong judgment and discretion when handling confidential and sensitive information.
  • Ability to build trust and influence senior leaders and cross-functional partners without relying on authority.
  • Builder mindset, with comfort using technology, AI, and automation to improve how work gets done.
  • Excellent written and verbal communication skills.
  • Comfort operating at a fast pace, navigating shifting priorities, and working flexibly when the needs of the business require it.

Skills

Required:Executive supportLeadership coachingProgram planning

Benefits

  • Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).
  • Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Plaid

Enabling all companies to build fintech solutions

Plaid helps all companies build fintech solutions by making it easy, safe and reliable for people to connect their financial data to apps and services.

fintechbankingpaymentsfraudcreditopen financefinancial data
Company profileWebsite

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