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Customer Success Manager

Soraban· Operations
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Hybrid (Chandler, AZ)Full-timePosted 4mo ago

About the role

Customer Success Manager at Soraban, an AI tax workflow platform for accounting firms, focusing on managing a blended portfolio across SMB, Mid-Market, and Enterprise accounts with emphasis on retention, adoption, and expansion.

Responsibilities

  • Own a blended portfolio of SMB, Mid-Market, and Enterprise accounts, driving strong GRR and NRR through proactive engagement and adoption across all product modules.

Qualifications

  • Three or more years of experience in SaaS Customer Success or Account Management.

Skills

Required:Customer Success or Account Management
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Soraban

AI assistant for accounting firms

Soraban's building an intelligent admin assistant for accounting firms. Our AI is first automating the client data intake process and data entry into legacy accounting software. We are looking for ambitious people to build the best piece of software for accountants.

ai-enhanced-learningrobotic-process-automationsaas
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