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Software Engineering Manager

Aircall· Engineering
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Hybrid (Madrid)Permanent Full Time EmployeePosted 4mo ago

About the role

Software Engineering Manager for Integrations overseeing the development and operation of Aircall's CRM and helpdesk integrations, platform for reusable components, and API/webhook ecosystem, with a focus on reliability, security, and scale.

Responsibilities

  • Define the technical vision and roadmap aligned with business goals and customer needs
  • Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
  • Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
  • Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
  • Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
  • Ensure system reliability, availability, and performance through robust monitoring and alerting systems
  • Work with product, operations, and customer success teams to deliver holistic solutions
  • Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
  • Use customer feedback and analytics to guide product enhancements and iterative improvements
  • Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
  • Adhere to security best practices and regulatory requirements
  • Leverage emerging technologies and tools to maintain a competitive edge
  • Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs
  • Manage technical relationships with external technology partners (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards

Qualifications

  • 10+ years of experience in back-end or full-stack development
  • 5+ years of experience managing a team of Engineers
  • Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
  • Professional experience in delivering software with a focus on security, scalability, availability, and performance
  • Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
  • Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
  • Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
  • Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
  • Excellent communication skills to effectively collaborate across technical and non-technical teams
  • Demonstrated ability to balance short-term delivery goals with long-term technical investments
  • Comfortable working in a fast-paced, dynamic environment with evolving priorities

Skills

Required:Technical leadershipBackend/Full-stack developmentProgramming languagesCloud / architectureSecurity and reliability

Benefits

  • Competitive salary package & benefits
  • Our people matter, work-life balance is important at Aircall
  • Fast-learning environment, entrepreneurial and strong team spirit
  • 45+ Nationalities: cosmopolite & multi-cultural mindset
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

Customer CommunicationsAIAutomationCRM IntegrationHelpdeskVoIPCloud-based
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