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Store Floor Lead (Sur La Table)

CSC Generation· Sur La Table - Stores
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Woodland Hills, CA$19.37 - $20.61Part-timePosted 4mo ago

About the role

Store Floor Lead responsible for inspiring customers, supporting the GM/Store Manager, and serving as Manager on Duty to deliver a best-in-center customer experience and drive in-store performance.

Responsibilities

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues to the General Manager/Store Manager.
  • Support onboarding, training, and development of new associates.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain expertise on products and engage in available training to stay current.
  • Ensure exceptional customer experience by leading a guest-obsessed culture.
  • Address customer concerns and resolve issues to maintain satisfaction and loyalty.
  • Support achievement of store sales goals through effective customer engagement and team motivation.
  • Identify customer needs and offer relevant solutions to maximize selling opportunities.
  • Consistently meet or exceed monthly sales goals and contribute to store revenue (measured by KPIs like individual sales volume, AOV, and conversion).
  • Direct employees to maintain appropriate merchandise stock levels and ensure the floor is stocked and merchandised per visual standards.
  • Complete inventory transactions including receiving, MOS, and RARs.
  • Adhere to wage and hour laws and accurately record time worked per policy.
  • Model and communicate SLT policies and SOPs to associates and ensure adherence.

Qualifications

  • Must be 21 years of age or older at time of employment.
  • 1 year of retail management experience, preferably in a specialty or culinary retail environment.
  • Strong leadership with ability to inspire, develop, and retain a high-performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and delivering exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:Store leadershipCustomer service excellenceSales & KPI management
Nice to have:Visual merchandisingMS Office / retail systems
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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