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Enterprise Account Manager, Retail

Block· 20405 S&M - Sales - Square Account Management
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Hybrid (Bay Area, CA)$135.2k - $202.8kfull-timePosted 4mo ago

About the role

Account management role focused on retaining and growing Square’s mid-market presence by managing high-value technical accounts, collaborating with cross-functional teams, and engaging senior decision makers including C-level executives.

Responsibilities

  • Manage a book of ~50 Mid-Market Sellers
  • Retain and grow portfolio via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
  • Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
  • Negotiate contracts for use-case expansion and retention of your sellers
  • Serve as the voice of the upmarket seller with Product Teams
  • Provide white glove client service to ensure resolution of seller issues
  • Inform operations and program design for this segment at scale

Qualifications

  • 5+ years of account management or sales experience
  • Consistent over-performance on key metrics
  • Remarkable discovery skills with customers
  • Experience within the Retail industry
  • A technical solutioning framework, including the ability to conduct requirements gathering
  • Proven experience managing projects internally with engineering, product and finance teams
  • Contract and/or pricing negotiations experience with external senior stakeholders
  • Excellent written and verbal communication skills
  • Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
  • Growth mindset, positive outlook, empathetic and collaborative team player

Skills

Required:Account managementTechnical solutioningContract and pricing negotiations

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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