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Strategic Account Manager, Mid Market

Block· 20405 S&M - Sales - Square Account Management
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Not specified in job descriptionfull-timePosted 4mo ago

About the role

Account Management role focused on high-value Australian sellers, providing strategic guidance to grow and scale with Square by building trusted relationships, shaping solutions, and driving long-term partnerships across mid-market to large enterprise sellers.

Responsibilities

  • Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow our presence with mid- large market organisations
  • Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management
  • Anticipate and solve complex seller challenges, leveraging deep product, payments, and industry knowledge to design innovative solutions in ambiguous environments
  • Support and elevate peers, sharing best practices, contributing to team learning, and positively influencing the broader Strategic AM function
  • Demonstrated ability to contribute to the refinement and evolution of Strategic Account Management practices, applying subject matter expertise in account segmentation, prioritisation, and portfolio strategy
  • Experience designing and operationalising repeatable approaches to account planning, seller engagement, and opportunity management that improve consistency and impact across a team
  • Proven capability to engage and align cross-functional partners (e.g. Product, Sales, Implementation, Finance, Marketing) to support a more systematic and scalable approach to managing strategic sellers
  • Strong judgment in identifying patterns and insights across a book of business and translating them into practical frameworks or guidance that others can follow
  • Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers
  • Be the "voice of the seller" curating analysis of product performance from your managed book, and provide relevant feedback to inform for product roadmap decision-making

Qualifications

  • 5+ years experience in account management, business development, partnerships, sales or sales engineering focused on technical products
  • Industry experience in Hospitality and/or Food & Beverage strongly preferred
  • Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
  • In-depth experience collaborating internally with partners on complex deals or partnerships
  • Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
  • Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
  • Strong experience leading multi-stakeholder, cross-functional initiatives across product, engineering, finance, legal, and go-to-market teams
  • Demonstrated ability to quantify impact, build compelling business cases, and influence prioritisation decisions internally
  • Confidence engaging and influencing senior decision-makers, both internally and externally
  • Formal sales or negotiation methodology training, with the judgment to adapt approaches based on context
  • Experience supporting or shaping go-to-market efforts for new or evolving products

Skills

Required:Account managementStakeholder managementCross-functional collaborationBusiness case development

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Last updated Jul 29, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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