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Senior Customer Engineer, Majors - NYC

Cloudflare· Solution Engineering
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Hybrid (New York, NY)Full-timePosted 4mo ago

About the role

Senior Customer Engineer leading technical go-to-market engagements, acting as a trusted advisor to enterprise customers, and driving end-to-end technical deployment and value realization for Cloudflare’s Majors segment from pre-sales validation through onboarding and expansion.

Responsibilities

  • Technical Validation: Lead technical deep-dive discovery, capture business requirements, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs/Technical Validations; deliver tailored presentations, diagrams, and demonstrations; address objections and compliance questions; define deployment strategy within proposals.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation as primary executive contact; design migration/onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning); partner with AEs on discovery, demos, onboarding, health, risk, and expansion; monitor health scores and telemetry to ensure rapid time-to-value.
  • Commercial Accountability & Expansion: Carry a variable quota for new business and/or ongoing account growth; drive platform adoption, retention, and cross-sell/up-sell opportunities; lead QBRs with C-level executives to translate capabilities into business ROI.
  • Trusted Advisory: Maintain ongoing relationships with key stakeholders through onboarding to renewal and expansion; provide architecture, AI control, security posture, and deployment confidence guidance; identify risks early and propose remediation strategies.
  • AI Orchestration & Workflow Automation: Use AI agents, LLMs, and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
  • Education & Enablement: Work with Enablement Team to design and govern technical resources; create SOPs, best practices, and technical guides to raise the technical baseline across the organization.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer) with variability by level.
  • Architectural mindset to white-board, design, and articulate complex enterprise network/security architectures.
  • Consultative & advisory skills to translate technical concepts into business outcomes for engineers and executives.
  • Commercial mindset with track record in quota-carrying or revenue-aligned roles; understanding SaaS metrics and enterprise sales cycles.
  • Strong communication and stakeholder management to bridge deep technical details and C-suite strategy.
  • Technical breadth across at least four domains: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency.
  • Education: Undergraduate or graduate degree in Computer Science, Engineering, or related field.

Skills

Required:Technical Validation & Solution DesignCustomer Onboarding & AdoptionCommercial Acumen & Quota AttainmentCommunication & Stakeholder Management
Nice to have:Programming/Scripting

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, mental health support, global travel medical insurance.
  • Financial Benefits: Disability Insurance, Life & Accident Insurance, 401(k), Employee Stock Participation Plan.
  • Time Off: Flexible paid time off, various leave programs (parential, pregnancy health, medical, bereavement).
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Cloudflare

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