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Senior Customer Engineer, Named - Cincinnati, OH

Cloudflare· Solution Engineering
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Cincinnati, OHfull-timePosted 4mo ago

About the role

Senior-level customer-facing technical role owning the technical relationship with enterprise customers from discovery through adoption and expansion. AI-augmented workflows to reduce admin toil and drive measurable business outcomes across the customer journey.

Responsibilities

  • Technical Validation: Lead technical discovery, architect bespoke solutions, and deliver demonstrations and PoCs across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation; be the primary executive and engineering contact; manage discovery, demos, onboarding, technical health, risk, and expansion strategy; monitor health scores and telemetry to ensure time-to-value and resolve bottlenecks.
  • Commercial Accountability & Expansion: Carry a variable quota tied to new business and/or ongoing account growth; ensure platform adoption, retain revenue, and identify cross-sell/up-sell opportunities based on product usage data; lead QBRs with C-level executives.
  • Trusted Advisory: Maintain ongoing technical advisory relationship throughout the customer lifecycle (onboarding to renewal and expansion).
  • AI Orchestration & Workflow Automation: Act as an AI-Augmented engineer; use AI agents and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring) to focus on strategic advisory.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer; seniority varies by level).
  • Broad technical acumen across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles; understanding of SaaS metrics, business value translation, and enterprise sales cycles.
  • Excellent communication and stakeholder management, capable of bridging technical detail with C-suite strategy.

Skills

Required:Technical discovery and solution architectureCustomer onboarding and program managementAccount leadership and QBRsCommunication & stakeholder management
Nice to have:AI-enabled automation

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, mental health support, Global Travel Medical Insurance.
  • Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings, Employee Stock Participation Plan.
  • Time Off: Flexible paid time off, parental/pregnancy/medical/bereavement leave.
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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