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Strategic Operations Lead

Tarro· Executive
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Manila, DumagueteFull-timePosted 4mo ago

About the role

Operations leader who translates team insights into structured feedback to improve internal processes, product, and the customer experience; manages a large team of specialists and partners with cross-functional teams to close feedback loops.

Responsibilities

  • Directly manage 30 to 50 specialists, owning their day-to-day performance, coaching cadence, and operational accountability
  • Monitor and analyze signals across the enterprise: OCR trends, content flag patterns, mistake rate drivers, turning findings into data-backed insights for ops and product stakeholders
  • Build and reinforce a team culture grounded in proactive issue ownership, where flagging, ticketing, and feedback are habits
  • Serve as the primary escalation point for the team, ensuring quality gaps or process failures are documented, routed, and resolved
  • Partner with cross-functional teams to close feedback loops on flagged issues, tracking resolution outcomes with the same rigor as call quality
  • Identify recurring patterns in restaurant setup, onboarding gaps, or menu configuration issues, and present them as structured input into product and client success discussions
  • Year 1 Deliverables: build a service quality playbook; deliver at least one process optimization, tooling improvement, or product insight per quarter; exceed team and enterprise KPIs

Qualifications

  • 3 to 5 years of experience in a fast-paced, customer-obsessed environment, ideally linking product quality and customer experience
  • Analytically grounded with ability to track metrics, identify trends, and bring data to performance discussions
  • Roll-up-your-sleeves mentality in fast-paced, ambiguous environments
  • Systems-thinking approach: identify upstream fixes for recurring errors rather than only addressing symptoms
  • Credible cross-functional collaborator capable of presenting structured quality findings to product or client success teams and driving resolution
  • Precise communication; able to convey frontline realities with evidence and write structured escalations as well as coach effectively

Skills

Required:People managementData analysisCross-functional collaborationProcess improvement

Benefits

  • [Not specified in the description]
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

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