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Strategic Operations Manager

Tarro· Executive
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Manila, DumagueteFull-timePosted 4mo ago

About the role

Strategic Operations Manager bridge between strategy and execution, owning operational infrastructure across voice operations and leading cross-functional initiatives to translate company goals into on-the-ground results in a high-growth tech environment.

Responsibilities

  • Own the end-to-end operational health of the business; ensuring systems, people, and processes are aligned to company objectives
  • Translate strategic priorities into clear operational roadmaps with defined owners, milestones, and accountability structures
  • Identify and close gaps between where the business is performing and where it needs to be, operating with a bias toward action and measurable outcomes
  • Build and maintain operational frameworks, SOPs, and playbooks that allow the organization to scale without losing execution quality
  • Recruit, develop, and retain the operational talent needed to support Tarro's growth trajectory by building a team that is high-performing, resilient, and aligned to the company's mission
  • Foster a culture of ownership, accountability, and continuous improvement at every level of the operations org
  • Build bench strength and organizational capacity ahead of demand, so the team is never a bottleneck to scale
  • Define, track, and report on the operational KPIs, ensuring leadership always has a clear, accurate picture of business performance
  • Use data to drive decisions at every level, from product improvements down to team design
  • Conduct regular operational reviews to drive accountability and continuous improvement
  • Lead high-priority, cross-functional, end-to-end initiatives that impact within and outside of operations
  • Act as a trusted thought partner to department heads, helping them solve complex operational problems and scale their teams effectively
  • Represent Operations in leadership discussions, bringing both analytical rigor and ground-level context to strategic decisions
  • Institutionalize a culture of operational excellence and drive meaningful improvements across the organization
  • Stay ahead of industry trends, emerging tools, and evolving best practices in restaurant tech and operational leadership
  • Proactively identify structural or systemic risks before they surface as escalations, and build resilient contingency frameworks where needed

Qualifications

  • 5 to 7 years of progressive experience in strategy, consulting, people management, or a related leadership role with a track record of owning outcomes at scale and solving for ambiguous problems in organizations where speed, quality, and customer experience are in constant tension
  • Deeply data-driven. You help define the metrics that reflect true operational health, build or commission the infrastructure to track them, and make decisions from evidence rather than instinct or precedent
  • Strategic systems designer. You build frameworks and playbooks that hold their shape as the team grows, and you institutionalize quality in ways that don't depend on your personal oversight
  • Natural cross-functional partner. You bring your direct reports into the conversation as equals, translate operational complexity into clear strategic input for other functional teams, and close loops rather than just opening them
  • Lead with clarity and influence. You can represent the realities of your teammates with intent, and you know how to build the case for change in a way that moves people to act

Skills

Required:Operational strategy and executionData-driven decision makingCross-functional leadership
Nice to have:Change management / transformation

Benefits

  • Tarro is committed to hiring the best team to empower small businesses to thrive. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
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