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Field Enablement Manager (Enablement Program and Platform Manager)

Benchling· Customer Experience
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Hybrid (Boston, MA), Hybrid (San Francisco, CA)Full-timePosted 4mo ago

About the role

Role focused on enablement program and platform management for Docebo LMS, owning end-to-end administration, content design, and learning programs for internal, customer, and partner personas. Hybrid role combining platform administration with learning program development to drive measurable outcomes and support AI-enabled knowledge management initiatives.

Responsibilities

  • Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
  • Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
  • Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
  • Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
  • Author courses, assessments, job aids, and certification programs
  • Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
  • Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
  • Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem

Qualifications

  • 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
  • 2+ years of hands-on LMS administration experience; Docebo strongly preferred
  • BS or MSc in Molecular Biology, Biochemistry, Genetics, or similar life science field
  • Life science background or experience enabling teams serving scientific industries
  • Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
  • Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
  • Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
  • Strong project management skills; can own a program from scoping through launch and iteration
  • Experience building learning metrics and using data to improve program effectiveness
  • Familiarity with KCS methodology or knowledge management best practices, a plus

Skills

Required:LMS administrationContent developmentCurriculum designProject managementeLearning toolsData-driven optimization
Nice to have:KCS/knowledge management

Benefits

  • Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more
Last updated Sep 10, 2026. Interested? Apply on the company site.
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Cloud-based platform for biotech R&D | Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

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