Credit Risk Manager, Portfolio Management
About the role
Credit Risk Manager for Monzo's Flex portfolio, leading risk-based pricing, lifecycle strategies and loss mitigation for a growing UK portfolio with potential global footprint; role combines strategic leadership, data-driven decision making, and cross-functional collaboration within a product-focused squad.
Responsibilities
- Own Portfolio Monitoring & Forecasting: Build and oversee robust performance frameworks to monitor and forecast both risk and revenue metrics, ensuring our rapidly growing portfolio scales sustainably.
- Drive Contractual Pricing Strategies: Architect and optimise an ongoing risk-based pricing program that balances commercial viability and fair customer outcomes.
- Fuel Engagement & Retention Loops: Design and deploy sophisticated credit strategies for lifecycle events, including product upgrades, engagement incentives, and balance transfer propositions that deepen customer loyalty.
- Execute Data-Driven Loss Mitigation: Develop proactive risk management frameworks—such as credit limit decrease strategies—to safely mitigate losses and support financially vulnerable customers.
- Lead and Nurture Talent: Manage, coach, and scale a high-performing team of 3 credit analysts, fostering a culture of technical excellence, continuous learning, and strong commercial focus.
- Cross-Functional Squad Collaboration: Act as the embedded credit risk expert within a multi-disciplinary squad, working with Product, Engineering, Design, Marketing, Customer Research, and Risk & Control.
- Cross-functional Leadership: Build deep collaborative ties with wider credit functions and manage relationships with 2nd Line Credit Risk, Legal, and Compliance, while translating complex data into clear narratives for executive-level stakeholders.
Qualifications
- Commercial, strategic credit leadership with deep understanding of unsecured lending portfolios—ideally credit card lifecycle management.
- Ability to operate in ambiguous, zero-to-one environments and build strategies from scratch.
- Portfolio management experience including risk-based pricing, retention, product upgrades, and loss mitigation strategies.
- Champion for both Credit and Conduct Risk, balancing sharp credit instincts with customer protection.
- Exceptional stakeholder management and storytelling; able to influence up to executive leadership.
- Experience developing people and leading analytical talent in a high-impact team.
- Strong technical and data capabilities; comfortable digging into data; SQL required; Python and Looker a plus.
Skills
Benefits
- Relocation assistance to the UK
- Visa sponsorship
- Flexible UK-based/hybrid work arrangement with London as a hub
- Flexible working hours
- Learning budget of £1,000 per year for books, training courses and conferences
- Full benefits package accessible via company site
About Monzo Bank
A bank as smart as your phone.
YC has written a good overview of our business on their blog: https://blog.ycombinator.com/monzo-makes-money-work-for-everyone/ Our mission is to make money work for everyone. We are the UK's leading digital bank for individuals and businesses, reinventing the traditional banking industry one customer at a time. We're relentlessly mission driven and always put our customers first - from what products we chose to launch next to our transparency and use of simple language. With a Net Promoter Score of 70+, it shows. From our founding in 2015, we now have over 7 million customers in the UK (13% of UK adults) and are building out our team in the US. We've seen incredible organic growth, acquiring 150,000 customers / month in 2022, with 80% of this coming from word of mouth. Our weekly active user rate is ~60% and ~40% of our active users use us as their Main Bank account, showing that we are a product that is embedded in our users' daily lives. We've grown to ~2,450 staff (~400 of which make up the product/tech team), and are backed by YC, Stripe, Tencent, Mike Moritz, and others. Internally, we encourage an open, collaborative, and inclusive working environment - we were voted the #1 startup where people in the UK want to work for the second year running in 2022. We contribute to open source software, and we continually engage with our wonderful community. We're hiring talented, creative problem-solvers to help us build the bank of the future. Join us!
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