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Solution Engineer (Product Expert) | Housing

EliseAI· Product Solutions
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TorontoCA$135k - CA$200kFull-timePosted 4mo ago

About the role

Solutions Engineer at EliseAI focused on product launch, implementation, and post-launch troubleshooting within Housing. You will work with clients, support engineers, and customer success managers to ensure smooth implementations, develop launch tools, provide training, and escalate issues as needed.

Responsibilities

  • Conduct thorough discovery sessions with new clients to understand their product area and requirements
  • Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
  • Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
  • Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
  • Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
  • Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
  • Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
  • Attract top-tier talent to join our driven team

Qualifications

  • 3+ years of experience in a Solutions Engineer role at a SaaS company
  • Willingness to travel up to 20% to meet and engage with prospective clients
  • Strong understanding of product development and launch processes
  • Excellent problem-solving skills and the ability to troubleshoot technical issues
  • Experience working with cross-functional teams, including engineering, operations, and product management
  • Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
  • Familiarity with customer relationship management (CRM) tools and support ticketing systems
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Experience with QA processes and developing self-serve tools is a plus
  • Ability to work independently and as part of a team, with a proactive approach to problem-solving and support
  • Willing to work in person at our office 4-5 days per week

Skills

Required:Discovery and requirements gatheringCross-functional collaborationProduct launch and QATechnical support and demonstrationsTraining and escalation managementTroubleshootingIndependent and team work

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Fitness & home services stipend
  • Collaborative in-office environment with open floor plan, fully stocked kitchen, and all meals covered in the office
  • Unlimited vacation and paid holidays
  • Relocation packages coverage
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

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