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Manager, SMB Account Management, Food and Beverage

Block· 20405 S&M - Sales - Square Account Management
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Chicago, IL$0 + equityFull-timePosted 4mo ago

About the role

Leader of a remote team of 10-12 Account Managers focused on growth and retention for Square's SMB Food and Beverage merchants, delivering high-quality customer engagement and measurable business outcomes. Reports to the Head of US SMB Account Management and collaborates cross-functionally with Product, Operations, and Sales.

Responsibilities

  • Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
  • Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
  • Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
  • Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
  • Support leadership in executing team OKRs and implementing program improvements.
  • Identify enablement opportunities and reinforce best practices across the team.
  • Serve as a senior escalation point for complex or high-impact merchant situations.
  • Travel approximately once per quarter for team events or customer meetings.

Qualifications

  • 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing
  • 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
  • Experience working with SMB or Mid-Market F&B businesses.
  • A track record of consistently exceeding revenue and retention goals.
  • Strong coaching skills with demonstrated ability to improve performance across a team.
  • Experience working cross-functionally to resolve issues and improve processes.
  • Excellent written and verbal communication skills.
  • Fluidity leveraging AI in day to day work and an all around builder mentality.

Skills

Required:Account ManagementLeadership and People ManagementPipeline ManagementCross-Functional CollaborationCommunicationAI Fluency

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning and other benefits as described by Block
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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