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Principal Customer Engineer, Majors

Cloudflare· Solution Engineering
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Hybrid (Switzerland)Full-timePosted 4mo ago

About the role

Cloudflare role for a Principal Customer Engineer in the Majors segment, focused on technical go-to-market, enterprise advisory, and AI-augmented workflows to drive value across the customer journey in a quota-carrying capacity.

Responsibilities

  • Technical Validation: Lead technical deep-dive discovery with Account Executives, capture business requirements, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define success criteria and evaluation plans for PoCs/Technical Validations; deliver presentations, diagrams, and demos; address objections and security/compliance questions; determine deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation as primary executive/engineering contact; design migration/onboarding blueprints (DNS migrations, Zero Trust rollout, WAF tuning); lead customer engineering teams through configuration best practices; partner with AEs on discovery, demos, onboarding, health, risk, and expansion; monitor health telemetry to ensure time-to-value and reduce deployment risk.
  • Commercial Accountability & Expansion: Carry a variable quota tied to new business and/or ongoing account growth; ensure platform adoption, retain revenue, and identify cross-sell/up-sell opportunities; lead technical QBRs translating platform capabilities into ROI for C-level executives.
  • Trusted Advisory: Maintain continuous deep relationships with key stakeholders; provide architecture, AI control layer, security posture, and deployment confidence guidance; identify deployment risks early and provide remediation strategies.
  • AI Orchestration & Workflow Automation: Leverage AI agents, LLMs, and internal platforms to automate routine tasks (RFPs, security questionnaires, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
  • Education & Enablement: Collaborate with Enablement Team to design and govern technical resources; create SOPs, architectural guides, and technical content to raise baseline across the organization.

Qualifications

  • {Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, Forward Deployed Engineer) with leveling dependent on seniority}
  • Architectural mindset to white-board and articulate complex enterprise network/security architectures
  • Consultative & Advisory skills to translate technical concepts to business outcomes for engineers and C-levels
  • Commercial mindset with experience in quota-carrying roles and understanding of SaaS metrics and enterprise sales cycles
  • Strong communication and stakeholder management to bridge technical details and business strategy
  • Technical breadth across: Internet fundamentals, Security (WAF, Bot Management, Firewalls, Zero Trust, SASE), Performance (latency, caching, HTTP/2, TLS), AI proficiency, Coding/Scripting (Python, JS, Bash, Lua, Go), Developer Platform fluency (REST/GraphQL, SDKs, IaC, CI/CD, observability)
  • Business fluency in German

Skills

Required:Technical ValidationOnboarding & Migration DesignCommercial AcumenExecutive Communication
Nice to have:AI ProficiencyCoding/Scripting

Benefits

  • Competitive base salary
  • Variable compensation tied to full-lifecycle commercial targets
Last updated Sep 16, 2026. Interested? Apply on the company site.

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