Operations Team Lead
Valerie Health· Delivery Operations
Chattanooga, Tennessee, United States$70k - $90kFull-timePosted 4mo ago
About the role
Operations Team Lead at Valerie Health responsible for managing a group of Ops Coordinators, contributing to customer delivery work and strategic projects, and ensuring reliable delivery in a fast-moving environment.
Responsibilities
- Directly manage a group of Ops Coordinators, providing coaching, performance feedback, and development opportunities.
- Set clear expectations, reinforce operational standards, and address performance gaps to ensure consistent delivery.
- Serve as the POC for select customers and/or own complex delivery projects and operational initiatives, ensuring work is executed accurately and on time.
- Help stabilize delivery during high-volume periods by prioritizing work, resolving operational issues, and stepping in when necessary to support the team and maintain continuity.
- Identify risks to delivery quality, team health, or workflow performance early and intervene or escalate as needed.
- Partner with the owner of live ops on shift scheduling and workload distribution to ensure balanced coverage across customers and workflows; identify and fill coverage gaps as needed.
Qualifications
- 3+ years of experience in operations, delivery, or service environments.
- Experience in fast-paced environments where delivery quality and responsiveness matter.
- Proven experience managing, coaching, and developing team members within an operational team.
- Comfortable working within operational systems and workflows, with experience using dashboards, spreadsheets, and performance metrics.
Skills
Required:Team leadership and coachingDelivery management
Last updated Jul 16, 2026. Interested? Apply on the company site.
About Valerie Health
Growth, automated
Valerie Health sits at the intersection of healthcare and AI, helping independent provider groups modernize patient experiences.
healthcareAIpatient experiencehealthtech
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