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Senior Manager, Global Premier Support

Databricks
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Sydney, Australiafull-timePosted 4mo ago

About the role

Senior leadership role responsible for hiring, mentoring, and managing a team of Designated Support Engineers (DSE) to deliver white-glove support experiences for enterprise Databricks customers, collaborating with GTM, field, and product teams to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.

Responsibilities

  • Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
  • Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
  • Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs
  • Contribute to program enhancements and offerings tailored to evolving customer needs
  • Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
  • Conduct internal and external Support Experience QBRs

Qualifications

  • 15+ years of industry experience, with at least 6+ years of management experience
  • Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
  • Ability to work with strategic customers, driving multiple competing priorities
  • Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
  • 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations
  • Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
  • Experience with influencing senior executives and senior customer leaders
  • B.S degree in Computer Science or a related field is required (M.S. preferred)

Skills

Required:Leadership and people managementCross-functional collaboration
Nice to have:Technical domain knowledge

Benefits

  • Comprehensive benefits and perks (region-specific details available via provided link)
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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