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Senior Program Manager, Business Process Transformation

Reddit· Sales
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Hybrid (Chicago, IL / New York, NY / San Francisco, CA / Los Angeles, CA)$154.7k - $216.6kFull-timePosted 4mo ago

About the role

A strategic operator and program manager role within Reddit's GTM Excellence team, focused on transforming and scaling sales processes, policies, and programs to reduce friction, improve seller productivity, and create a seamless advertiser experience. Based in Chicago, New York, Los Angeles, or San Francisco.

Responsibilities

  • Diagnose and prioritize business problems: Break down ambiguous, high-impact opportunities into clear problem statements, develop hypotheses, drive analysis, and identify the highest-impact opportunities to improve how Reddit operates.
  • Decipher stakeholder feedback: Collect and translate feedback from a large group of stakeholders into clear, actionable business requirements.
  • Design scalable processes and operating models: Evaluate how work gets done today, identify friction points and root causes, and design simpler, more standardized processes, policies, and ways of working that improve seller productivity and the advertiser experience.
  • Develop policies and governance frameworks: Create clear, scalable policies and governance models that support consistent execution. Define guardrails, monitor adherence and effectiveness, and regularly review and update policies as business needs evolve.
  • Develop recommendations and decision-ready materials: Turn analysis into clear recommendations, tradeoffs, and action plans. Create high-quality presentations, documents, and other deliverables that support executive discussion, decision-making, and alignment.
  • Drive cross-functional alignment: Partner with stakeholders across Sales, Central Operations, Revenue Strategy & Ops, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to gather input, pressure test ideas, align on the path forward, and accelerate execution.
  • Lead implementation and champion change: Own work from idea to execution, including rollout planning, stakeholder communication, training, and adoption. Be willing to wear multiple hats across strategy development, project management, and execution to move the work forward.
  • Measure impact and continuously improve: Define success metrics, track results, gather feedback, and refine processes over time. Establish governance and guardrails where needed to drive consistency without adding unnecessary complexity.

Qualifications

  • 5+ years of experience in strategic program management, business process transformation, business operations, consulting, or a related field.
  • Proven ability to operate in ambiguity and independently structure complex problems into clear recommendations and action plans.
  • Strong strategic thinking and analytical problem-solving skills, with the ability to diagnose root causes and evaluate tradeoffs.
  • Demonstrated experience designing and implementing standardized, scalable processes that improve operational efficiency and end-user experience.
  • Strong executive communication and stakeholder management skills, with a track record of influencing cross-functional partners and driving alignment.
  • Experience leading change across cross-functional teams, from initial problem framing through implementation and adoption.
  • Ability to balance strategic thinking with hands-on execution; this role requires an owner, not a coordinator.

Skills

Required:Strategic program managementProblem framing and analysisStakeholder management

Benefits

  • Comprehensive Health benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Days Off
  • 4+ months paid Parental Leave
  • Paid Volunteer time off
Last updated Oct 14, 2026. Interested? Apply on the company site.
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