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Customer Success Programs Lead (Education)

Juicebox· Customer Success
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San Francisco$180k - $240kFull-timePosted 4mo ago

About the role

Role to build and own the Programs layer for customer education, community, and advocacy at Juicebox, with end-to-end ownership from onboarding curricula to AI-enabled content scaling, live and asynchronous programs, and cross-functional partnerships.

Responsibilities

  • Onboarding and Time to Value: Design structured onboarding curricula (101/201/301-style progressions) to drive first value quickly and reduce 1:1 CSM time during ramp.
  • Self-Serve Education Infrastructure: Build in-product education, help content, playbooks, and guided workflows for self-service support.
  • Live Programs: Own recurring webinars, office hours, and cohort-based trainings (async and in-person) to deepen adoption of core and advanced features.
  • Content and Curriculum Ownership: Build a coherent content library and learning path that guides customers on what to learn next.
  • AI-Enabled Content Scaling: Create systems for keeping education content current; leverage AI to detect stale content and accelerate first-draft content for new releases.
  • Certification: Design and run certification programs for customers and internal CSMs to standardize usage and create credentialing.
  • Measurement: Define and track education impact on adoption, time to value, and retention with rigorous metrics.
  • Education Tooling: Select, implement, and manage LMS and education stack; make build-vs-buy decisions as the program scales.
  • Cross-functional Partnership: Collaborate with CSMs to identify churn/dormancy risks and with Product to feed education-driven feedback to roadmap.

Qualifications

  • 4+ years in a Customer Education, CS Programs, Lifecycle, or Enablement role at a fast-growing company.
  • Experience building a customer education motion from scratch.
  • Strong instructional design instincts for breaking down complex product workflows into actionable content.
  • Experience using AI tools to scale content production and maintenance.
  • Comfort with both live facilitation and asynchronous content.
  • Experience evaluating or administering an LMS or customer education platform (e.g., Skilljar, Northpass, WorkRamp).
  • High energy with ability to juggle multiple projects.
  • Love for working with customers.
  • Founder mentality: able to operate before playbooks exist and with limited structure.
  • A point of view on great customer education with a portfolio to back it up.

Skills

Required:Onboarding designInstructional designAI-driven content scalingLive facilitationLMS / Education platform management

Benefits

  • Top-of-market compensation with meaningful equity
  • Daily meals provided (breakfast, lunch via DoorDash, dinner after 7pm)
  • Comprehensive healthcare for US employees (employer-paid medical, dental & vision coverage) with generous contributions for dependents
  • Wellness stipend (US: $2,000 annually; UK: £1,500 annually)
  • Commuting stipend (US: $300/month; UK: £3,500/year)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Juicebox

AI-powered talent sourcing for recruiters

In the past decade, the recruiting industry has not had any innovation. AI has created an opportunity to disrupt it through software that can reason and take actions. Juicebox is an AI-powered recruiting platform. We build agentic workflows to identify, assess, and engage the best talent. We’ve grown to 7 figures in revenue with 20% monthly growth. We have 500+ customers including Patreon, Replit, and leading AI labs.

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