← All roles

Store Floor Lead (Sur La Table)

CSC Generation· Sur La Table - Stores
Apply on company site
Miami, FLPart-timePosted 4mo ago

About the role

Store Floor Lead supporting the GM/SM in achieving sales and operational goals, serving as Manager on Duty (MOD) to deliver an exceptional customer experience and drive in-store performance.

Responsibilities

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement; communicate performance issues to the General Manager/Store Manager.
  • Support onboarding, training, and development of new associates.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain product expertise and participate in training; seek additional resources to stay informed.
  • Lead a customer-focused, Guest Obsessed culture; address customer concerns and resolve issues promptly.
  • Support achievement of store sales goals through effective customer engagement and team motivation.
  • Maximize selling opportunities by identifying customer needs and offering relevant solutions.
  • Meet or exceed monthly sales goals contributing to store revenue (KPIs include individual sales volume, average transaction value, and conversion rates).
  • Direct employees to maintain appropriate merchandise stock levels and proper merchandising per visual standards.
  • Complete inventory transactions (receiving, MOS, RARs).
  • Adhere to wage and hour laws; accurately record time per policy.
  • Model and communicate SLT policies and SOPs to associates.

Qualifications

  • Must be 21 years of age or older at the time of employment.
  • 1 year of retail management experience, preferably in a specialty or culinary retail environment.
  • Strong leadership skills with ability to inspire, develop, and retain a high-performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and providing exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:LeadershipCustomer serviceCommunicationCoaching
Nice to have:Time management
Last updated Oct 21, 2026. Interested? Apply on the company site.
CSC Generation logo

About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
Company profileWebsite

More open roles at CSC Generation