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Account Manager, SMB

Block· 20405 S&M - Sales - Square Account Management
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Hybrid (Melbourne)Full-timePosted 4mo ago

About the role

Role focused on partnering with small and medium businesses in Australia to drive adoption and expansion of Square solutions, acting as trusted advisor, solving business needs, and delivering growth for merchants.

Responsibilities

  • Own, retain, and grow a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools.
  • Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
  • Build trusted relationships with your top merchants, while maintaining consultative connections across your wider portfolio.
  • Drive expansion through product adoption, upselling, and value-based recommendations.
  • Balance proactive outreach, retention activities, and growth opportunities through strong organisation and time management.
  • Collaborate with cross-functional teams (Sales, Product, Support) to deliver solutions tailored to each merchant.
  • Own clear outcome-based growth and retention goals for your portfolio, ensuring merchants see real results from your partnership.

Qualifications

  • 3+ years of experience in account management, sales, or consultative roles.
  • A consultative, customer-first mindset with proven ability to advocate for client needs, backed by a genuine passion for helping SMBs succeed.
  • Strong organisational and time management skills — ability to juggle high-volume outreach with meaningful follow-up.
  • Excellent communication skills — engaging in conversation and able to simplify complex ideas.
  • Commercial acumen and curiosity — you understand small business drivers and how Square can accelerate their success.
  • A growth mindset and builder’s mentality — eager to experiment, learn, and create better ways of working.
  • A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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