Agency Account Manager
New York, New York, Singapore, London, England$90k - $140k + equityFull-timePosted 4mo ago
About the role
Account Manager, Agency responsible for growing revenue across a portfolio of agency partners by aligning Profound’s AI marketing platform with agency goals, managing renewals and expansions, and driving adoption and ROI for agencies and their end clients.
Responsibilities
- Own a portfolio of 40 to 60 accounts (depends on contract values) and be directly responsible for renewal and expansion revenue
- Co-manage the customer lifecycle with the Agency Engagement Management team from onboarding through expansions and renewals, identifying opportunities to deepen adoption and value for the agency and their clients
- Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner
- Partner with agencies to build strong relationships with enterprise brands along the way, empowering agency stakeholders and their client stakeholders
- Build organizational maps of agencies to expand relationships and impact
- Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
- Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells
- Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability
- Drive mutual value for agencies who are part of the Profound Partners program, in collaboration with the Ecosystem team (joint GTM, training and enablement, etc.)
- Collaborate cross-functionally with Product, Engineering, Agency Account Executives and Agency Engagement Managers to deliver a seamless agency partnership experience and surface insights that drive adoption
Qualifications
- 5 or more years of SaaS experience in account management, renewals, or expansion sales, with a specific focus on agencies and agency partnerships
- Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred
- Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
- Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
- High emotional intelligence and communication skills, able to build trust quickly and manage multiple, matrixed stakeholder relationships, at the independent / subsidiary agency level and at the holding company level
- Highly organized and data-driven with strong pipeline discipline and attention to detail
- Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
- High integrity and long-term orientation, motivated by customer and partnership success and sustainable revenue growth
Skills
Required:Account managementSales negotiationsForecasting and pipeline management
Last updated Sep 23, 2026. Interested? Apply on the company site.
About Profound
Optimize Your Brand's Visibility in AI Search
Profound helps brands gain visibility in AI-generated answers, optimize their presence in LLM-based answer engines, and stay competitive in the zero-click world.
AI VisibilityAnswer Engine OptimizationGenerative SEOAI Search OptimizationLLM optimization
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