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Interoperability Operations Analyst

Zus Health· Product
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Hybrid (Boston, MA)$80k - $130kFull-timePosted 3mo ago

About the role

Interoperability Operations Analyst focused on building metrics, intelligence, and tooling to maximize clinical data coverage across the Zus network. Combines data analysis, operations, and product feedback to surface coverage gaps, drive operational actions, and automate workflows.

Responsibilities

  • Build and maintain the metrics and dashboards that track clinical data coverage across the Zus network — by geography, network, data type, and customer
  • Identify coverage gaps and anomalies, investigate root causes, and communicate findings clearly to customers and internal stakeholders
  • Deliver the regular coverage intelligence that helps every customer understand the depth and breadth of their data — and what's driving any gaps
  • Work closely with support and solutions teams to translate coverage findings into operational actions — escalations, network outreach, configuration changes
  • Develop and maintain playbooks for recurring coverage issues, turning one-off investigations into repeatable processes
  • Contribute to onboarding quality by flagging patterns in new participant data that suggest connectivity or configuration problems
  • Build internal tools, scripts, and automated workflows that reduce manual analysis and surface insights faster
  • Experiment with AI tools (including Claude) and BI platforms to accelerate how the team operates
  • Partner with engineering and product to ensure the systems we rely on generate the signals we need
  • Translate operational data into product requirements — if a coverage gap is systematic, articulate why it's a product problem and what solving it would require
  • Partner with UX and engineering to shape internal and customer-facing experiences that make coverage intelligence intuitive and actionable

Qualifications

  • SQL fluency: You write queries naturally and reach for them first when you have a question about data. Experience with BI tools (Looker, Metabase, Tableau, etc.) is a plus
  • Automation instinct: Comfortable in Python and curious about AI-assisted workflows — you'd rather build a system than repeat a task
  • Analytical curiosity: Comfortable sitting with ambiguous data and forming hypotheses
  • Clear communicator: Ability to translate a coverage analysis into a crisp, jargon-free narrative for a customer or an executive
  • Healthcare interest: Prior exposure to clinical data formats (FHIR, HL7, C-CDA) or the provider/EMR ecosystem is a plus, but genuine interest in healthcare data flows matters most

Skills

Required:SQLPythonData analysis
Nice to have:BI Tools

Benefits

  • Competitive compensation that reflects the value you bring to the team a combination of cash and equity
  • Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
  • Opportunity to work alongside a passionate team dedicated to making a global impact
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Zus Health

Meet your new best friend — the ZAP

Zus is a next-generation shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data at the point of care via standalone app, API, embedded components, and direct EHR integrations.

Aggregated ProfileEHR integrationsdata interoperabilityembedded componentsAPI
Company profileWebsite

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