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VP, Customer Success

Zus Health
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Hybrid (Boston, MA area)$200k - $240kFull-timePosted 3mo ago

About the role

Senior leadership role responsible for building and optimizing the Customer Success function at Zus Health, with a primary focus on enterprise Value-based Care customers. Owns revenue growth through customer engagement, retention, and expansion. Hybrid work setup with remote-first culture and occasional travel.

Responsibilities

  • Develop and execute a comprehensive customer success process and strategy aligned with company objectives
  • Build and nurture strong relationships with key enterprise customers, ensuring their needs are met and exceeded
  • Define and track KPIs to measure customer engagement, satisfaction, and retention
  • Collaborate with cross-functional teams, particularly sales, to align with company OKRs
  • Develop and enhance customer success processes for efficiency, scalability, and seamless customer experience
  • Identify opportunities for upselling, cross-selling, and expanding key accounts while owning customer growth metrics
  • Own the overall Zus revenue number and drive growth through continued customer usage
  • Stay informed on industry trends and competitive landscape to improve customer service
  • Cultivate customer advocates through success stories, testimonials, and references
  • Perform other tasks as assigned

Qualifications

  • Bachelor’s degree in Marketing, Business, or related field; MBA is a plus
  • Proven senior-level Customer Success leadership experience (preferably with teams)
  • Healthcare technology experience focusing on value-based care
  • Experience managing enterprise-level customer relationships and growing key accounts
  • Track record of implementing and optimizing customer success processes
  • Analytical mindset with ability to derive insights from customer data
  • Strong understanding of healthcare industry dynamics, regulations, and market trends
  • Ability to meet/exceed targets in a fast-paced environment
  • Exceptional communication, leadership, and collaboration skills
  • Ability to travel ~25% of the time

Skills

Required:Customer success leadershipHealthcare industry knowledgeEnterprise account management

Benefits

  • Competitive compensation combining cash and equity
  • Health insurance and wellness benefits
  • 401k with matching
  • Unlimited PTO
  • Opportunity to work with a passionate team making an impact
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Zus Health

Meet your new best friend — the ZAP

Zus is a next-generation shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data at the point of care via standalone app, API, embedded components, and direct EHR integrations.

Aggregated ProfileEHR integrationsdata interoperabilityembedded componentsAPI
Company profileWebsite

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