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Senior Technical Customer Success Manager

Anaconda· Customer Success
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Hybrid (London)full-timePosted 3mo ago

About the role

Senior Technical Customer Success Manager owning a portfolio of strategic enterprise accounts, combining deep technical fluency in Python packaging, environment management, and enterprise security/governance with proactive, data-driven engagement to maximize value from Anaconda’s platform.

Responsibilities

  • Own a portfolio of enterprise accounts. Build deep relationships across complex organizations beyond the initial point of contact.
  • Accelerate onboarding and initial adoption. Guide customers through first-use milestones and resolve blockers to time-to-value.
  • Drive ongoing usage health and consumption. Monitor usage signals, identify underutilization or risk, and collaborate with AE on expansion or churn risk.
  • Arrive at every customer interaction with a prepared point of view using product usage data, health scores, and technical signals.
  • Own the technical inputs to account health scoring. Surface risk and coordinate mitigation with RM, Support, and FDE.
  • Act as the voice of the customer to Product and Engineering. Channel requirements, competitive intel, and enhancements; partner with Solutions Engineering.
  • Build the technical narrative for QBRs and executive engagement; document use cases and quantify value for executive-level business impact.
  • Support renewal and expansion with technical proof points; inform churn risk and flag expansion opportunities to AE.
  • Use AI as a force multiplier; develop AI-enabled success approaches and ensure proper integration into customer motion.
  • Contribute to playbooks and team infrastructure; document templates and processes to improve overall team performance.
  • Mentor and coach less experienced team members through reviews and strategy sessions; translate experience into repeatable approaches.
  • Operate within a GTM pod with shared leadership and collaboration on account plans, relationships, and QBRs.

Qualifications

  • 6+ years in a technical customer-facing role (customer success, technical account management, solutions engineering, or similar) with ownership of a £4 million+ book of business and accountability for retention and growth at large enterprises (10,000+ employees).
  • Understanding of enterprise security and governance concepts (CVE exposure, package provenance, air-gapped/private repo deployment, SSO, gated registration).
  • Experience with data science, ML, or developer tooling platforms (e.g., Databricks, Domino, Dataiku, SageMaker) and familiarity with Anaconda’s role in such environments.
  • Ability to read logs and error output to triage technical issues and determine self-resolution vs escalation.
  • Proven ability to build relationships across practitioners to C-suite and translate technical risk into business impact.
  • Familiarity with adjacent and competitive tooling (SageMaker, Databricks, Snowflake, Vertex AI) to position Anaconda credibly.
  • Project management skills to coordinate onboarding, workshops, and proofs of concept.
  • Strong verbal and written communication across all org levels, including executives.
  • AI fluency in daily work and careful review of outputs before customer delivery.
  • Bachelor’s degree in a technical field or equivalent practical experience.

Skills

Required:Technical account managementPython packaging and environment managementEnterprise security and governanceData science / ML / developer tooling platformsCommunication (verbal & written)Project managementAI fluency
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Anaconda

Trusted Foundation for Enterprise AI

Anaconda is the birthplace of Python data science. We are a movement of data scientists, data-driven enterprises, and open source communities.

Data ScienceAIOpen SourcePython PackagesEnterprise Governance
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