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Deployment Success Engineer

Serval· Engineering
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San Francisco, London$150k - $220k + equityFull-timePosted 3mo ago

About the role

Deployment Success Engineer on Serval's Agent Deployment team focused on long-term customer outcomes post-deployment, combining technical execution with customer advocacy to drive adoption, expansion, and renewal.

Responsibilities

  • Own customer success and support: serve as the primary technical resource post-sale, troubleshooting issues, resolving them quickly, and advocating for customer needs internally.
  • Drive renewals and expansion: turn strong adoption into renewals, and surface opportunities to deepen and expand Serval's footprint within each account.
  • Build systems that scale support: create the tooling, automation, and playbooks that let the team support more customers without scaling headcount linearly.
  • Ship product changes: modify production code to fix bugs and build features that extend Serval's capabilities to meet customer needs.
  • Make customers self-sufficient: run training sessions and create documentation that help customers get full value from Serval on their own.

Qualifications

  • Startup experience in a customer-facing or technical role.
  • Strong technical foundation, including the ability to read and troubleshoot production code in customer-facing environments: analyzing code paths, database state, and API requests/responses with infra and browser dev tools.
  • An eagerness to build, writing code and automation to create scalable systems rather than one-off fixes.
  • Excellent communication and relationship-management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
  • An instinct for what drives outcomes (retention, adoption, expansion) with high agency in fast-moving, ambiguous environments.

Skills

Required:Customer success managementProduction code troubleshootingAutomation and tooling
Nice to have:Coaching and training

Benefits

  • Meaningful early-stage equity
  • Comprehensive health coverage
  • Flexible PTO
  • Daily lunches and snacks
  • Onsite gym access
  • Regular team events and offsites
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Serval

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