SVP of Operations
About the role
Senior leadership role responsible for owning and scaling Verse’s core operating engine, building systems, teams, metrics, and cadence to deliver compliant, scalable operations across the business in a highly regulated, high-volume environment.
Responsibilities
- Own and drive all aspects of operations at Verse, including clinician, patient, payor & internal-facing operations.
- Analyze data to identify the key levers to drive impact and translate them into clear, understandable goals across the organization.
- Ensure that all operational elements of Verse click together effectively and clear, repeatable processes exist for all critical functions.
- Identify and improve areas that lack clear processes and/or structure.
- Partner deeply with Product and Engineering to translate operational bottlenecks into high-impact automation and workflow investments.
- Help the company make good tradeoffs between manual process, process redesign, risk stratification, automation, and product investment.
- Reinforce a culture of high standards, clear ownership, and rigorous follow-through.
- Reduce CEO dependency in day-to-day operating execution and ensure critical operational issues are diagnosed and addressed before they become emergencies.
- Strengthen cross-functional execution across Ops, Clinical, RCM, Product, Engineering, CS, Finance, and Compliance.
Qualifications
- 10+ years of experience in operations, including proven experience scaling complex, high-volume operations.
- Extremely strong analytical and systems-thinking ability.
- Experience managing managers and building strong operational leadership layers.
- Ability to diagnose operational failure modes quickly and design durable fixes.
- Comfort operating in regulated environments.
- Ability to partner effectively with Product, Engineering, Analytics, Finance, Clinical, Compliance, RCM, CS, and Sales.
- Track record of using data, process design, automation, and workflow tooling to improve throughput and quality.
- Very high standards for talent, execution, communication, and ownership.
Skills
About Verse Medical
Software platform for in-home healthcare
As healthcare costs have increased, the patient's home has become incredibly important as a site of care. Yet, patients recovering at home are highly underserved. Patients can only get better at home if they receive the high-quality care that they need reliably. The existing in-home care process involves patchwork of different vendors, all connected through faxes by nurses. We're building modern, robust software that solves this challenge and brings this market online.
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