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Revenue Operations Manager, Planning & Commissions

Aircall· Sales & Partnerships – 14012 - Revenue Operations
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Hybrid (Seattle / Bellevue)$110k - $140kPermanent Full Time EmployeePosted 3mo ago

About the role

Aircall is seeking a Revenue Operations Manager to own the end-to-end commissions payout process, administer the CaptivateIQ (ICM) platform, safeguard data integrity, and drive continuous improvements using AI. This is an individual-contributor role based in Seattle/Bellevue with collaboration across NY and international stakeholders.

Responsibilities

  • Own the commissions payout cycle. Run calculation, validation, approvals, and on-time payout for both the monthly and quarterly cycles, end to end, in partnership with Finance and Payroll.
  • Master CaptivateIQ. Be the owner and administrator of our ICM platform — configuring and maintaining plans, rules, rates, and data feeds, and keeping it the single source of truth for everything commissions-related.
  • Safeguard data integrity. Reconcile inputs across Salesforce, Looker, BambooHR, and CaptivateIQ so every payout is accurate, traceable, and audit-ready.
  • Be the go-to for the field. Handle commission inquiries, disputes, and adjustments with clarity and speed, and help reps and managers understand exactly how they're paid.
  • Continuously improve the process. Treat "the way it's always been done" as a starting point, not an answer. Constantly look for ways to make the cycle faster, cleaner, and less manual.
  • Put AI to work. Use AI to automate the lower-value, repetitive parts of the job — data prep, reconciliation, routine inquiry handling — so the time you spend is on analysis and judgment, not copy-paste.
  • Support comp plan rollout. Partner with RevOps and Finance on plan design, modeling, and clean implementation each planning cycle.
  • Report on commissions. Give leadership clear, trustworthy visibility into commission spend and attainment.

Qualifications

  • 3+ years in sales compensation / commissions administration, sales/GTM operations, RevOps, or FP&A — ideally in a fast-paced B2B SaaS environment.
  • Hands-on mastery of CaptivateIQ (or a comparable ICM tool, such as Qobra), including plan configuration and day-to-day administration.
  • Strong analytical and spreadsheet skills; comfortable working with large data sets, CRM and BI tool data (Salesforce & Looker).
  • Exceptional accuracy and attention to detail, with a track record of hitting payout deadlines without exception.
  • A genuine process-improvement instinct — you're never quite satisfied with the current state and you enjoy making things run better.
  • Real fluency with AI tools and a habit of reaching for them to automate repetitive work.
  • Clear written and verbal communication, and the judgment to handle sensitive compensation conversations discreetly.
  • Fluency in English. Other languages are a plus.
  • Nice to have: familiarity with RevOps/GTM metrics, comp plan design, and partnering with FP&A.

Skills

Required:CaptivateIQ / ICM toolsData reconciliationPayout operations

Benefits

  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching
  • Unlimited PTO — take the time you need to come to work feeling great
  • Wellness, internet, and childcare reimbursements
  • Generous parental leave policy
Last updated Jul 8, 2026. Interested? Apply on the company site.
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