← All roles

Guest Experience Associate - Entertainment Venue

Level99· Venue Teams – Entertainment Operations
Apply on company site
Lake Buena Vista, FLFull-timePosted 3mo ago

About the role

Guest Experience Associates are responsible for delivering best-in-class guest experiences at Level99, showcasing the concept, ensuring a fun, clean, and safe environment, and promoting the Level99 brand. They are dedicated to meeting guest needs, maintaining operations on the entertainment side of the venue, and supporting opening/closing tasks as needed.

Responsibilities

  • Prioritizes the guest experience by greeting guests, providing tours, answering questions, assisting with wayfinding and efficiently moving guests through lines and the check in process.
  • Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
  • Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
  • Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
  • Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands-on guest service, and proper facilities upkeep and daily cleaning.
  • Provides guests with the best value through sales techniques and recommendations.
  • Assists with venue opening and closing tasks as assigned.
  • Other duties, as assigned.

Qualifications

  • Ability to work a flexible schedule based on business needs including days, nights, weekends and holidays.
  • Able to work eight hour-plus shifts, stand/sit/squat or walk for extended periods, and navigate stairs.
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Understands and embraces new technology in operations.
  • A team player with a positive, energetic attitude.
  • Must be 18 years old or older (legal age to handle alcohol).

Skills

Required:Guest serviceCommunicationAdaptability

Benefits

  • Not specified in the description
Last updated Oct 21, 2026. Interested? Apply on the company site.
Level99 logo

About Level99

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

Company profileWebsite

More open roles at Level99