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Assistant Director of Operations

Level99· Venue Operations
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Paramus, NJ 07652$90k - $100kFull-timePosted 4d ago

About the role

Assistant Director of Operations for Level99 Paramus, responsible for ensuring a best-in-class guest experience across beverage, entertainment, event operations and maintenance for a 45,000+ sq ft venue serving nearly 500,000 guests annually.

Responsibilities

  • Lead, direct and manage Beverage, Entertainment and Event day-to-day venue operations including ensuring a guest-first experience and developing / managing all operations members (training, scheduling, compliance, standards/performance, and policies).
  • Lead the operations team management and adherence to the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg scheduling, inventory, local vendor relations, hiring/firing, training, etc)
  • Ensure best-in-class hospitality experience and team member satisfaction.
  • Monitor and develop team member performance, particularly the operations management team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Recruit, hire and train team members, overseeing the success and development of 75+ individuals at the venue.
  • A hands-on operator that will oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
  • Provide insight and feedback of the Level99 operations playbook, while executing it as-written, ensuring standards are consistently upheld across operational swimlanes.
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings to the Director for consistency and best-in-class operations.
  • Other duties, as assigned

Qualifications

  • Minimum 5 years of high-volume progressive growth in the hotel, entertainment, or restaurant industries
  • Deep knowledge of hospitality, entertainment, or restaurant operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more
  • Strong guest-facing communication and service recovery skills
  • Team-first attitude and ability to successfully communicate across all levels of the organization
  • Exceptional verbal, written, and interpersonal skills
  • Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint
  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
  • Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds
  • Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail
  • Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
  • Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence
  • A reliable car, current driver's license
  • Ability to train on-site at our existing locations
  • Bachelor’s Degree or above in a related field, or equivalent experience (desirable)
  • Knowledge of a second language, particularly Spanish or Portuguese, a plus (desirable)
  • Previous or current experience as a General Manager or multi-unit leader (desirable)
  • Experience with new openings for hotels, restaurants, or entertainment establishments (desirable)
  • Experience in the NJ market, a plus (desirable)

Skills

Required:Leadership and team managementHospitality operationsForecasting and budgetingCommunication

Benefits

  • Health insurance options, including PPO and HMO plans
  • Dental plan
  • Vision plan
  • Life coverage
  • Accidental death & dismemberment coverage (AD&D)
  • Short & long term disability
  • Teladoc service
  • PrePaid legal coverage
  • Identity theft coverage
  • 401(k) - Roth or Traditional
  • Hybrid schedule
  • Free admission to our attractions and other incidental perks
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Level99

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

Company profileWebsite

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