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Director of Professional Services

Clutch· Professional Services
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RemoteFull-timePosted 3mo ago

About the role

Leader responsible for transforming and scaling the delivery engine across Technical Delivery, PMO, and Solutions Consulting at Clutch, focusing on end-to-end delivery, operating model, and partnering with Product and Engineering to drive speed, efficiency, and value for customers.

Responsibilities

  • Within 1 month, you will: - Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery motion and where it’s leaving speed and efficiency on the table. - Identify and launch early high-impact changes, demonstrating a bias for action and experimentation rather than waiting for a full assessment cycle. - Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics. Within 3 months, you will: - Lead the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality. - Reshape how the team is measured and incentivized to reward impact and outcomes over activity. - Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback. - Reinvent roles on the team using scalable, innovative technology and methods to change how delivery work gets done. Within 6 months, you will: - Institutionalize a scalable delivery operating model that holds as Clutch brings new products to market. - Develop the manager layer into leaders that autonomously own outcomes, drive performance, and grow their people. - Deliver clear, executive-level visibility into delivery health, risk, and economics of the motion, contributing actively to growth strategy & direction.

Qualifications

  • 10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders, not just individual contributors.
  • A proven track record of scaling and transforming delivery motions end-to-end that lead to material efficiency gains in time & resourcing, without sacrificing quality or customer satisfaction.
  • Demonstrated success working hand-in-hand with Product and Engineering teams, being comfortable operating where delivery and product overlap.
  • Strong people leadership: ability to coach and develop managers, staff resilient teams, and drive alignment on vision and goals.
  • Bias for action and experimentation in an ambiguous, fast-paced environment, with the ability to ramp quickly.
  • High AI fluency and a drive to constantly reinvent how works get done, reaching for technology to reimagine 'today’s role' rather than defaulting to traditional playbooks or how things have always been done.
  • Command in all directions: influencing executives, peer functions, and down through a leadership layer.
  • Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics.
  • Familiarity with PSA tools and SaaS delivery analytics.
  • Financial services, fintech, or other regulated-industry experience strongly preferred.

Skills

Required:SaaS professional services deliveryLeadership of managersProduct and Engineering collaboration

Benefits

  • Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
  • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
  • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
  • Stock Options: You’ll receive stock options as part of your compensation package.
  • Home Office Setup: Dedicated budget for home office essentials.
  • Work Trip Budget: Budget for work-related trips and co-working.
  • Health Coverage: Comprehensive health and dental insurance plans.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Clutch

Modern Loan and Deposit Onboarding Experiences Solutions for Credit Unions

Digitize and simplify loan and deposit origination - with guided experiences, built-in intelligence, and real-time automation that works in-branch, online, and anywhere in between

LoanDepositOnboardingFintech
Company profileWebsite

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