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PSC Manager - Columbia, MD

Natera· Phlebotomy Solutions
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Columbia, MDfull-timePosted 3mo ago

About the role

Phlebotomist and PSC operations manager responsible for overseeing the phlebotomy program at a designated patient service center (PSC), performing blood collection, ensuring specimen integrity, and managing daily operational and quality activities at the Columbia, MD location.

Responsibilities

  • Verifies test requisitions by comparing information with orders and requisition documentation; communicates discrepancies to product management leadership.
  • Verifies patient by reading patient identification.
  • Obtains blood specimens by performing venipunctures and finger sticks.
  • Maintains specimen integrity by aseptic technique and observing isolation procedures.
  • Tracks collected specimens by initialing, dating, and noting times of collection; maintains daily tallies in Natera provided system.
  • Maintains quality results by following procedures, recording results in QC log, and reporting KPI-related changes biweekly to product management leadership.
  • Maintains safe, compliant work environment; adheres to legal regulations.
  • Resolves unusual test orders by contacting physicians or labs; refers unresolved orders for clarification; notifies internal Natera team of unresolved orders.
  • Completes HIPAA/PHI privacy and compliance trainings within 30 days of hire.
  • Handles PHI regularly and uses related technologies to access PHI.
  • Reports SPI/CAPA/NCR issues to internal product management leadership.
  • Assists with managing phlebotomy equipment and PSC operations; may require heavy lifting up to 50 pounds.
  • May travel for stocking of supplies; may onboarding/training of phlebotomists as volume grows.
  • Assists with managing PSC vendors and phlebotomy program management (distribution and claiming of blood draws, customer feedback, escalations, scheduling).
  • Ensures ongoing draw status communication; applies general phlebotomy knowledge per state regulations; maintains current training status.

Qualifications

  • Minimum of 5 years of phlebotomy experience.
  • 5+ years high-level customer care experience; supervising phlebotomy operations and teams preferred.
  • BS/BA degree preferred; High School Diploma or equivalent required.
  • Phlebotomy Certification preferred unless regulated by state.
  • Previous financial and budgetary experience preferred.
  • Bilingual skills preferred.

Skills

Required:PhlebotomyCustomer serviceRegulatory compliance

Benefits

  • Competitive medical, dental, vision, life and disability plans for eligible employees and dependents.
  • Free testing for employees and their immediate families, fertility care benefits.
  • Pregnancy and baby bonding leave, 401k benefits, commuter benefits, and employee referral program.
Last updated Jul 9, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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