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Data Analyst, Support Analytics

Cursor· Product and Engineering
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Hybrid (not specified)Full-timePosted 3mo ago

About the role

Data Analyst to own the data and reporting layer for Support at Cursor (SpaceXSI lineage). Turn ticket data, SLA performance, customer sentiment, and product signals into dashboards and analyses for leadership and Product/Engineering to drive decisions and improvements.

Responsibilities

  • Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers
  • Partner with Support leadership to turn open questions into analysis that drives decisions
  • Maintain the multi-signal model behind bug and issue prioritization, weighting frequency, breadth, support cost, and sentiment
  • Design dashboards for two audiences: internal operational views for managers, and customer-facing views for enterprise accounts
  • Own data quality, governance, and reliability across Support data products, including ticketing data and internal commitments
  • Surface Voice of Customer trends to Product, Engineering, and GTM, and help close the loop between what users report and what actually gets built

Qualifications

  • 5+ years of experience in data analytics, analytics engineering, or a similar role
  • Strong SQL skills - primary toolkit - comfortable building models and transformations (dbt or equivalent)
  • Experience building reporting and dashboards in production that are relied upon
  • Ability to translate vague operational questions into the right analysis
  • Clear communication with both technical and non-technical stakeholders, honest about what data supports
  • Self-directed and comfortable owning ambiguous problems end to end

Skills

Required:SQLdbt or equivalentData visualization and dashboardsCommunication with stakeholders
Last updated Oct 15, 2026. Interested? Apply on the company site.
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