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Incident Manager

Databricks· Engineering
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Remote$115.7k - $198.9kFull-timePosted 3mo ago

About the role

Incdent Manager role at Databricks leading critical production incidents, acting as incident commander and reliability engineer to coordinate multi-team responses, drive root cause analysis, and maintain clear communications with customers and executives.

Responsibilities

  • Lead critical incidents — coordinate multi-disciplinary response efforts across Databricks’ cloud-based services to rapidly mitigate impact and restore operations.
  • Drive technical root cause analysis and reliability improvements: collaborate with engineering teams to trace and document underlying causes across distributed systems, services, and data stores; summarize key learnings and ensure improvements are followed through.
  • Own communications during incidents — deliver frequent, high-quality updates to internal stakeholders and publish customer-facing notifications that are accurate, timely, and empathetic.
  • Mentor and train peers in incident communication and technical response disciplines to raise the overall quality of Databricks’ incident response.

Qualifications

  • 5+ years of experience in incident management, site reliability engineering, or production operations supporting large-scale, cloud-native systems.
  • Proven ability to lead and coordinate high-severity incidents, including identifying impact, isolating fault domains, and managing multi-team response efforts.
  • Strong understanding of cloud infrastructure (AWS, Azure, or GCP) — including compute, networking, storage, and observability components.
  • Deep expertise in log analysis and debugging: familiarity with log aggregation and search tools (e.g., Datadog, Elasticsearch, Splunk, Cloud Logging, or OpenTelemetry); hands-on experience with observability systems (Prometheus, Grafana, OpenTelemetry, etc.).
  • Proficiency in at least one major programming or scripting language (Python, Go, or Bash).
  • Experience developing and maintaining incident playbooks and communication templates.
  • Excellent contextual interpretation and writing skills for technical and business audiences.
  • BS, MS, or advanced degree in Computer Science or Computer Engineering, or related Engineering field.

Skills

Required:Incident managementCloud infrastructureLog analysis and debuggingProgramming/scripting

Benefits

  • Benefits information available via regional link in the job description.
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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