Customer Success
Hybrid (New York, NY)$90k - $120kFull-timePosted 3mo ago
About the role
Karumi is hiring for a Customer Success role focused on owning the post-sale journey, enabling customers to run Karumi’s AI demo agent in live calls, and driving renewals and expansion.
Responsibilities
- Onboard new customers — connect their product, train the agent, get demos running.
- Drive adoption, monitor demo performance, and step in before issues become churn.
- Own renewals and expansion; spot accounts ready to grow.
- Be the voice of the customer back to product and engineering.
Qualifications
- 2+ years in CS, onboarding, or implementation at a B2B SaaS company.
- Technical enough to configure a product and troubleshoot integrations.
- Clear communication and composure when something breaks.
- Enjoy building the CS function, not just following scripts.
Skills
Required:CS onboarding and implementationProduct configurationCommunication
Last updated Oct 25, 2026. Interested? Apply on the company site.
About Karumi
The Waymo of Personalized demos
Karumi is an AI agent that joins a live video call with your prospects to deliver personalized product demos, 24/7, in any language. It bridges the gap between your landing page and your sales team by engaging visitors at the peak of their interest, turning curiosity into conversion. For those not ready to talk to sales but eager to explore, Karumi offers the next generation of interactive, self-guided demos.
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