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Customer Success Manager

Granola· Sales
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San Francisco Office$180k - $250k + equityFull-timePosted 3mo ago

About the role

Customer Success Manager at Granola, Based in San Francisco, responsible for owning and growing a book of high-value enterprise accounts from onboarding through renewal and expansion, with a focus on AI-powered note-taking workflows and cross-functional collaboration.

Responsibilities

  • Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
  • Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.
  • Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.
  • Take on technical ownership of AI integrations and setup (e.g., MCP-style integrations, AI tooling) as the product evolves.
  • Contribute to our CS playbook: processes, metrics, cadences, and how we segment and support accounts as we scale.
  • Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.

Qualifications

  • 4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell).
  • Experience in PLG / high-velocity SaaS environments (e.g., Intercom, HubSpot, or Monday.com/Asana-style) rather than large enterprise motions.
  • Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni).
  • Experience with AI products & integrations is a strong plus.
  • US-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available).

Skills

Required:Account managementOnboardingProduct advisory
Nice to have:AI integrations
Last updated Aug 23, 2026. Interested? Apply on the company site.
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About Granola

Granola — The AI Notepad for back-to-back meetings

Granola helps you keep momentum on what matters. You stay present, Granola turns your conversations into a rich, searchable memory.

AIAI notepadAI notesCalendar integrationChatGoogle MeetMemoryNotepad
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