← All roles

Forward-Deployed Engineer

Prox· Engineering
Apply on company site
Hybrid (San Francisco, CA)$160k - $190k + equityFull-timePosted 3mo ago

About the role

AI product specialists for equipment manufacturers. This role owns Prox deployments in the field, travels to customer sites, debugs real-world deployments, and drives adoption and rollout success across dealer networks and service desks.

Responsibilities

  • Own deployments from kickoff to successful rollout, configure Prox for the account, test critical use cases, train users, monitor adoption, and ensure sustained deployment success.
  • Help roll Prox out across distributed customer networks: dealerships, support teams, sales teams, field reps, and internal product experts.
  • Build tests to determine deployment readiness and reliability (question answering, compatibility, configuration, escalation, and trust).
  • Define and track rollout metrics (adoption, repeat usage, answer quality, unresolved questions, escalation rates, dealer activation, quote/configuration completion, support deflection, latency, failed sessions, customer-reported issues).
  • Turn customer pain into product work by writing specs, reproducing issues, and shipping fixes with founding engineers.
  • On-site work: travel to customers, observe usage, run trainings, debug workflows in person, and build trust.

Qualifications

  • Strong engineer who can build, debug, ship, and reason about systems without a perfect spec.
  • Customer-facing demeanor with ability to communicate with VPs, dealer principals, support reps, and technicians.
  • Operationally intense – able to manage a rollout with many moving parts and keep efforts on track.
  • Good product sense to distinguish between technically working and truly usable/ trusted experiences.
  • Willingness to travel and spend substantial time with customers in the field.
  • High agency to drive deployments forward and resolve blockers.
  • Clear writer capable of converting messy customer feedback into actionable issues, specs, rollout notes, postmortems, and product decisions.

Skills

Required:Deployment managementCustomer-facing communicationProduct feedback and issue reproductionOn-site work and travel
Nice to have:Deployment analytics and success measurement
Last updated Sep 9, 2026. Interested? Apply on the company site.
Prox logo

About Prox

Your digital co-workers built for logistics.

Prox is building digital co-workers for 3PLs and fulfillment centers - companies that store, pack, and ship for brands. We automate back-office operations layer that burns billions of labor hours across the industry.

robotic-process-automationlogisticsretailautomationai
Company profileWebsite

More open roles at Prox