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Solutions Engineer

Serval· Sales
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San Francisco, New York$250kFull-timePosted 3mo ago

About the role

Founding Solutions Engineer responsible for owning the technical pre-sales cycle for enterprise customers, shaping demos, integrations, and the technical foundation for future SEs. Located in New York or San Francisco, on-site.

Responsibilities

  • Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews for technical buy-in.
  • Go deep on integrations with the prospect's stack (identity providers Okta, Entra; ITSM and ticketing; MDM; HRIS; cloud; SaaS apps Serval provisions against).
  • Translate technical environments and goals into scoped value-based use cases and success criteria for pilots.
  • Be the credible voice on security, access, guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and compliance questions from security teams.
  • Execute a clean handoff to Deployment at pilot kickoff, then roll off the account.
  • Build the foundational SE toolkit: demo environments, reference architectures, evaluation frameworks, technical FAQs, competitive positioning.
  • Bridge between field and product: capture objections and gaps and work with engineering to close them.

Qualifications

  • 5+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
  • Track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
  • Genuine technical depth: able to hold an architecture review, debug an integration live, and answer sharp security questions without a deck.
  • Working fluency with modern IT and identity stack (IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and access governance).
  • Excellent communication and storytelling, translating complex concepts for engineers and executives.
  • Builder's instinct and high ownership, energized by being first and creating scalable systems.
  • Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

Skills

Required:Solutions engineeringSecurity and identity management

Benefits

  • Meaningful early-stage equity
  • Comprehensive health coverage
  • Flexible PTO
  • Daily lunches and snacks
  • Onsite gym access
  • Regular team events and offsites
Last updated Aug 12, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

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