Principal Product Manager, AI
Hybrid (San Francisco)$200k - $280kFull-timePosted 3mo ago
About the role
Senior/Principal Product Manager to lead a core part of Zip’s AI Agent product, owning vision, strategy, and end-to-end delivery for a major area of the AI platform and ensuring high-quality, trustworthy agent experiences.
Responsibilities
- Set the vision and multi-quarter strategy for a major area of Zip’s AI product, translating a fast-changing technology landscape into a clear, opinionated view on what to build and why
- Partner with engineering, design, and AI research to ship sophisticated agent capabilities and turn them into concrete, high-value use cases that are accurate, reliable, and genuinely useful
- Work directly with customers and customer-facing teams to understand user needs and gather feedback on our agents and chat experiences
- Own the quality bar for AI experiences end to end, designing the evals, rollout gates, guardrails, and feedback loops that let customers trust agents to act on their behalf, and holding the line on accuracy and reliability even as capabilities expand
- Roll up your sleeves wherever the team needs it, whether that’s sitting in on user research, debugging a quality issue, or reviewing agent outputs
Qualifications
- 8+ years of Product Management experience, preferably in SaaS or consumer tech, with a track record of owning ambiguous, high-impact areas end to end
- Deep experience partnering with engineering and design to ship sophisticated products with a great user experience
- Experience building platform or foundational products that other teams build on top of, with a collaborative, service-oriented approach to aligning roadmaps and making their success your own
- A track record of setting product strategy and influencing cross-functional partners and leadership without direct authority
- Strong written and verbal communication with internal and external stakeholders, including executives
- Extreme attention to detail, with the ability to quickly grasp complex business processes and industry knowledge
- Ability to prioritize ruthlessly, even if it may disappoint customers or stakeholders
Skills
Required:Product strategyCross-functional leadershipCustomer discovery
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Last updated Aug 5, 2026. Interested? Apply on the company site.
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