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Technical Account Manager

Mendix· Go To Market – PreSales /
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Hybrid (Boston, MA)$160k - $270kFull-timePosted 3mo ago

About the role

Post-sales technical lead responsible for driving adoption, scaling, and self-sufficiency of Mendix, Graph Studio, and AI Cloud within Siemens Intelligence Center X; focuses on guiding customers, establishing architectural views, and fostering senior stakeholder relationships to enable productive use and growth.

Responsibilities

  • Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor.
  • Collaborate with AEs and Partner Managers to align technical adoption and growth priorities.
  • Maintain a clear view of customer architecture, advising on product integration.
  • Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment.
  • Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency.
  • Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds.
  • Align with Expert Services for implementations, focusing on adoption health.
  • Shape new technical use cases and identify scaling opportunities across products.
  • Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes.
  • Track adoption health and pipelines while supporting internal reviews and account planning.
  • Collaborate across Siemens teams and use internal tools to streamline processes.
  • Share adoption best practices and contribute to playbooks and reference materials.
  • Mentor TAMs and team members, driving technical excellence.
  • Capture adoption insights and provide structured feedback to the Field CTO.
  • Advocate for customer needs internally, ensuring alignment and addressing blockers.
  • Uphold Siemens' values, maintain compliance, and complete necessary administrative tasks.

Qualifications

  • Degree in computer science, engineering, or a related field; advanced degrees are welcome.
  • Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology.
  • Flexible work environment with potential travel as required for customer engagements.

Skills

Required:Adoption strategyArchitectural advisoryStakeholder relationship managementOrchestration & collaborationVoice-of-Customer advocacy
Nice to have:Mentoring & knowledge sharing
Last updated Oct 21, 2026. Interested? Apply on the company site.
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